Important Information Regarding COVID-19
At Harbor Group Management Company, the health and well-being of our residents and staff is our top priority. In this difficult time, it’s important that we stick together as we adapt to the new norms of telecommuting and social distancing. We are continually updating our processes to help prevent the spread of Coronavirus (COVID-19) in the communities that we serve. We will continue to communicate decisions on our website, via email to our residents and team members, and on social media when appropriate.
Our Executive and Operational Leaders are meeting daily to review all available information and make decisions to maintain the best possible community operations. Our onsite teams continue to work hard every day to ensure that residents are supported, and we are extremely grateful to them for it.
Staffing & Office
In most cases our office and maintenance teams are working their normal schedules and shifts, but our offices are open virtually only. We ask that you call or email to schedule a virtual tour or to have any questions answered that you might have. We’re here for you and want to continue to help you find your perfect apartment home or address any needs at your community.
Amenity Spaces & Community Events
Following CDC and local guidance, the fitness center and other shared amenity spaces are temporarily closed. Reserving common spaces will not be permitted until further notice. Pet parks, if available in your community, will be open and accessible as will playgrounds. However, social distancing is recommended by the CDC. Since group events are discouraged, we have canceled all in person community events until further notice. That said, our events have gone virtual! Please be sure to check in with us on the various social channels.
We ask that you please limit your requests to emergency maintenance items only. As always, each resident’s service request is logged. Emergency requests will be addressed immediately, and non-emergency requests will be addressed at a later date. Prior to any in-unit maintenance visits, residents will be required to answer a brief questionnaire.
It is strongly advised that each resident contribute to maintaining the integrity of the systems in their home. Please be very attentive to how you are using appliances and the electrical and plumbing systems.
Resident Renewals & Expiring Leases
Moving is stressful and expensive in the best of times. To our residents whose lease terms are expiring, we want to reassure you that we are here for you. We recognize that the current environment may present challenges to relocate to another location. We welcome the opportunity to review your plans and will work with you to extend your lease wherever possible.
Thank you for your patience during this difficult time. Here at Harbor Group Management Company, we are a workplace family and we believe that includes our residents. Together we will get through this.