Our Response To Current COVID-19 Conditions

 

UPDATE 7/30/20 

At Harbor Group Management Company, the health and safety of our residents, team members and properties is our top priority. It is what guides our actions as we continue to navigate the ever-evolving situation with COVID-19. We are closely monitoring updates on COVID-19 from the Centers For Disease Control (CDC), World Health Organization (WHO) and other government entities to inform decisions that will safeguard the well-being of our residents and team members. Below are some of the many changes that we have made to support these efforts:

 

We’re Open & Here For You!

We offer a variety of touring options for anyone looking for a new home and have many ways to contact us if you are one of our current residents, all while maintaining social distancing measures.

  • Explore Online –Navigate to our Explore Apartments page to find the community that is right for you. From there view floor plans, photos, and virtual tours, explore pricing, availability and apply online.
  • Live Video Tours – Schedule a live video tour with a Harbor Group Management team member. Tour your new apartment home with your smartphone right from the comfort of your couch.
  • Self-Guided Tours – Tour your new apartment home on your own, without a Harbor Group Management team member present.
  • In-Person Tours - In locations that we are able, you can still schedule an in-person tour. Most are by appointment, to ensure that we limit the number of visitors in our office. We will require a face covering throughout your tour for your safety and the safety of our team members.
  • Current Residents – The easiest way to pay rent, submit service requests and contact the property team is via the resident portal. This online service is available 24 hours per day and 7 days per week. You can also always contact your property management team via phone and email.

 

Essential Heroes

We are fortunate to have incredible team members, throughout the country, that we consider our essential heroes! Our office and maintenance team members are working their normal schedules and shifts and continue to be dedicated to the people in the communities in which they serve. We thank them for their continued dedication, generosity, and determination during this difficult time. Please call or email to schedule a tour (virtual, self-guided or in-person), or to have questions answered.

 

Amenity Spaces & Community Events

Following CDC and local government guidance, amenity spaces have reopened where possible. In cases where they must remain closed, it is for your safety and the safety of our team members. We appreciate your patience as we navigate what is best at each community.

Since group events are discouraged, we have canceled all in person community events until further notice. That said, our events have gone virtual! Please be sure to check in with us on the various social channels.

 

Maintenance Requests

As always, each resident’s service request is logged. Emergency requests will be addressed immediately, and non-emergency requests will be addressed later.  Prior to any in-home maintenance visits, residents will be required to answer a brief questionnaire.

It is strongly advised that each resident contribute to maintaining the integrity of the systems in their home.  Please be very attentive to how you are using appliances and the electrical and plumbing systems.  

 

Rent Payment Resources & Renewals

If you and your family have been impacted by the current pandemic, or the economic challenges resulting from it, we encourage you to reach out to discuss ways we can help. We have made several convenient options available for all residents to assist with paying rent at this difficult time. One of those programs is our FLEX Program, which allows you to split your rent, utilities, and any recurring fees into 2-4 payments. Visit GetFlex.com for details.

Moving is stressful and expensive in the best of times. To our residents whose lease terms are expiring, we want to reassure you that we are here for you.  We recognize that the current environment may present challenges to relocate to another location. We welcome the opportunity to review your plans and will work with you to extend your lease wherever possible. 

 

If you are a member of one of our communities, we ask that you continue to do the following:

Social Distancing
Keep at least 6 feet apart from other people and wear a mask in shared spaces. This may require you to wait for the next elevator or only enter a common area after another resident leaves. 

Courtesy
Many of us are turning our living rooms into our offices and classrooms. With so many of us working from our apartments, please make sure you are keeping your noise level in mind. Let us continue to be courteous neighbors.

Healthy Hygiene
Wash your hands frequently using soap and warm water and avoid touching your face. Cover your nose and mouth when you sneeze or cough. And, use hand sanitizer with at least 60% alcohol content.

Self-Quarantine
For residents who have tested positive for the virus, are experiencing symptoms, or have reason to believe they have encountered someone who is infected:  We request that you follow public health guidelines for self-quarantine.

Stay Informed
The CDC and World Health Organization are regularly updating their websites with the latest information and reporting about the spread and containment of the Coronavirus (COVID-19).

 

Here at Harbor Group Management Company, we are a workplace family and we believe that includes our residents.  Together we will get through this. If we pull together, be kind, follow guidelines, and be patient, everyone will benefit. We are hopeful that with your diligence in doing your part and us doing ours, together we will be able to help keep everyone safe during this very challenging time.