Important Information Regarding COVID-19
In this uncertain time, it is heartwarming to see everyone coming together as a community.
It's important that you know we are still here for you.
Day-to-day life has been a little different as of late and we wanted to provide you some reminders of how we are adapting in order to continue taking action to help protect you-our residents and tenants, our prospective residents and our team members. In these uncertain times, there are some new mandates, that when used collectively will prohibit the spread and keep our community happy and healthy.
Our Executive and Operational Leaders are meeting daily to review all available information and make decisions to maintain the best possible community operations. Our onsite teams continue to work hard every day to ensure that residents are supported, and we are extremely grateful to them for it.
Staffing & Office
In most cases our office and maintenance teams are working their normal schedules and shifts, but our offices are open virtually only. We ask that you call or email to schedule a virtual tour or to have any questions answered that you might have. We’re here for you and want to continue to help you find your perfect apartment home or address any needs at your community.
Amenity Spaces & Community Events
Following CDC and local guidance, the fitness center and other shared amenity spaces are temporarily closed. Reserving common spaces will not be permitted until further notice. Pet parks, if available in your community, will be open and accessible as will playgrounds. However, social distancing is recommended by the CDC. Since group events are discouraged, we have canceled all in person community events until further notice. That said, our events have gone virtual! Please be sure to check in with us on the various social channels.
We ask that you please limit your requests to emergency maintenance items only. As always, each resident’s service request is logged. Emergency requests will be addressed immediately, and non-emergency requests will be addressed at a later date. Prior to any in-unit maintenance visits, residents will be required to answer a brief questionnaire.
It is strongly advised that each resident contribute to maintaining the integrity of the systems in their home. Please be very attentive to how you are using appliances and the electrical and plumbing systems.
Resident Renewals & Expiring Leases
Moving is stressful and expensive in the best of times. To our residents whose lease terms are expiring, we want to reassure you that we are here for you. We recognize that the current environment may present challenges to relocate to another location. We welcome the opportunity to review your plans and will work with you to extend your lease wherever possible.
If you are a member of one of our communities, we ask that you continue to do the following:
Keep at least 6 feet apart from other people as the CDC recommends. The CDC recently recommended wearing a mask when you are in a public space, especially where it is difficult to keep 6 feet apart i.e. mailrooms, elevators, or other common areas. This may require you to wait for the next elevator or only enter a common area after another resident leaves.
Many of us are turning our living rooms into our offices and classrooms. With so many of us working from our apartments, please make sure you are keeping your noise level in mind. Let us continue to be courteous neighbors.
Wash your hands frequently using soap and warm water and avoid touching your face. Cover your nose and mouth when you sneeze or cough. And, use hand sanitizer with at least 60% alcohol content.
For residents who have tested positive for the virus, are experiencing symptoms, or have reason to believe they have encountered someone who is infected: We request that you follow public health guidelines for self-quarantine.
The CDC and World Health Organization are regularly updating their websites with the latest information and reporting about the spread and containment of the Coronavirus (COVID-19).
Use the Resident Portal
The easiest way to pay rent, submit service requests and contact the property team is via the resident portal. This online service is available 24 hours per day and 7 days per week.
Here at Harbor Group Management Company, we are a workplace family and we believe that includes our residents. Together we will get through this. If we pull together, be kind, follow guidelines, and be patient, everyone will benefit. We are hopeful that with your diligence in doing your part and us doing ours, together we will be able to help keep everyone safe during this very challenging time.